Qualitätssiegel

Strategic policy and quality

This recognized national brand is a guarantee of the quality of services offered to visitors and professionals of the territory. Renewed every 5 years, it guarantees the commitment of the Tourist Office in internal development (training, sustainable development …), promotion, communication and marketing, as well as assuring the visitors, the community, the socio-professionals and partners, and the institutional networks of tourism of this promise.

The objectives of the Quality approach are multiple:

• To be in a state of mind to always be closer to our customers
• To continue to improve the services of the Tourist Office
• To give senior management a tool
• To enable better integration of new employees by helping them to understand and perceive the company’s policy
• To improve our relationships with the socio-professionals
• To provide an environment for a smooth and efficient functioning of services
  

Key commitments to customers:

In order to constantly improve customer satisfaction, all employees commit to respect 5 objectives:

• • • A warm and professional welcome:
      All of the staff of the Tourist Office have read and apply the procedures put in place to ensure availability, friendliness and attentive service.

    • A pleasant environment:
      The visitor is welcomed in a pleasant and comfortable space, carefully maintained and redesigned regularly to be welcoming

    • Limited waiting time:
      Whether by mail, fax, email, telephone or face to face, the customer’s request is processed as soon as possible. This is the same for the answers to any complaints.

    • Accurate, reliable and adapted information:
      All means are implemented to provide the customer with complete, reliable and up-to-date information that accurately meets his/her request.

    • Constant quality control:
      We are concerned about the satisfaction of the visitors and the quality of the service rendered.
      This last point is the subject of constant questioning and reflection on the part of the front desk staff, in order to adhere as closely as possible to the needs and expectations of our guests. Various measurement tools have been put in place for this purpose: satisfaction questionnaires, suggestion forms, complaint forms, and internal meetings.

Main commitments towards the socio-professionals

The management has a strong will to strengthen the links with the socio-professionals of the resort and the territory. Considering that the role of a director is to be a federator of the actors of his/her resort and that he/she must be in constant contact with the socio-professionals and elected officials.

The goal of the destination is to work hand in hand with tourism stakeholders to take part in collective thought about the territory.

It is therefore important that each actor knows the destination well and becomes a true ambassador.

The implication of quality by the Touriste Office in the resort

• The classification – “Category 1”
  Renewed every 5 years, this certification attests a range of services provided by the Tourist Office, the understanding of our customer’s needs and improving the overall quality of the services, the presence of a strong and professional team, and a national and international promotion plan.